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Frequently Asked Questions
During their shipping journey, our trees and plants travel in a dark box for two or more days and are likely exposed to extreme temperatures. Wilting & even having some leaves die off is a normal way for trees and plants to conserve energy when exposed to these elements and is nothing to be concerned about. With proper care; sunlight, watering, etc. they will rejuvenate quickly!
Having a crispy crunch to any plants leaves indicates that it has taken some sort of damage, unfortunately. In some cases the plant may still be salvageable & ok. Please message us ASAP if any of your plants arrive in this condition so that we may be of assistance. If we do not receive any correspondence for more than 24 hrs after your plant has arrived, we will assume it arrived safely without any complications and cannot issue any refunds prior to 24 hrs post arrival.