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Frequently Asked Questions
If you happen to be within a 20-30 mile
radius of our shop we can HAND deliver your item free of charge (making shipping completely free) Before ordering your item make sure to send us
a message letting us know or asking us if you're eligible!
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When your plant arrives, gently remove it from the packaging and allow it to acclimate for around 12-24 hours. If the soil is dry, water lightly, allowing excess water to drain completely. Avoid repotting immediately to avoid more stress;
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During their shipping journey, our trees and plants travel in a dark box for two or more days and are likely exposed to extreme temperatures. Wilting & even having some leaves die off is a normal way for trees and plants to conserve energy when exposed to these elements and is nothing to be concerned about. With proper care; sunlight, watering, etc. they will rejuvenate quickly!
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Having a crispy crunch to any plants leaves indicates that it has taken some sort of damage, unfortunately. In some cases the plant may still be salvageable & ok. Please message us ASAP if any of your plants arrive in this condition so that we may be of assistance. If we do not receive any correspondence for more than 24 hrs after your plant has arrived, we will assume it arrived safely without any complications and cannot issue any refunds prior to 24 hrs post arrival.
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Unfortunately, due to various state regulations, we cannot ship certain plants to specific states. Each plant description on our website clearly indicates which states do not allow the shipment of that particular plant. Please pay close attention to this information.
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If you order a plant that cannot be shipped to your state, we will have to cancel your order. If an order slips through and gets shipped to a restricted state, the plant may be confiscated, and we cannot offer a refund in such cases.
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Some states only allow plants to be shipped bare root (without soil or pot). Most of our plants ship bare root anyway, so this prevents many issues, less in mail damage, and more affordable shipping rates for you.
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